DNA Terms For Service

Agreement Terms and Conditions for DNA Heating & Cooling Services LLC

This Agreement ("Agreement") is made and entered into by and between the undersigned customer ("Customer") and DNA Heating & Cooling Services LLC, a limited liability company organized and existing under the laws of the State of PA/NJ ("DNA"). By signing this Agreement, the Customer acknowledges and agrees to be bound by the terms and conditions herein set forth.

1. Acknowledgment of Financial Responsibility and Ownership of Materials

By signing this Agreement, the Customer acknowledges and agrees to assume full financial responsibility for all materials and labor costs associated with the work to be performed by DNA, irrespective of personal or external circumstances. Furthermore, the Customer agrees that all equipment, materials, and property provided by DNA shall remain the sole and exclusive property of DNA until full payment for the services has been rendered.

2. Scope of Services

Upon the Customer's acceptance of this Agreement, DNA shall proceed with the performance of the services as detailed in the attached estimate ("Estimate"). Any additional services requested by the Customer which are outside the scope of the Estimate will be treated as change orders, subject to the terms of this Agreement and will incur additional charges.

3. Changes, Modifications, and Change Orders

Any alteration or modification to the services, specifications, or quantities outlined in the Estimate shall not be effective unless agreed to in writing by both parties. Such modifications or additions shall be classified as "change orders" and may result in a revised pricing structure. DNA shall provide the Customer with a written estimate of the revised charges for any such change order prior to commencement of the additional work. Both parties must mutually approve any change order in writing before work proceeds.

4. Schedule and Cancellations

DNA and the Customer agree to adhere to a mutually established schedule for the performance of services. Notwithstanding, DNA reserves the right to modify the schedule as deemed necessary. In the event that the Customer cancels the appointment upon DNA’s arrival, or if no response is received upon DNA’s arrival, the Customer agrees to pay an applicable dispatch fee as established by DNA.

4.1. Cancellations of Service Requests

The Customer must provide notice of cancellation within a reasonable period of time prior to the scheduled appointment. Cancellations made after the ordering of certain materials, which may be non-returnable, will render the Customer responsible for the payment of those materials, as well as any applicable restocking fees.

Cancellations must be made by telephone to one of DNA’s customer service lines and confirmed by email to sales@dnaservicespa.com. In the email, the Customer must include their full name and estimate number in the subject line.

4.2. Cancellations of Installation Requests

The Customer must provide a minimum of 24 hours' notice prior to cancellation of an installation appointment, or cancel prior to the ordering of materials. In cases where materials cannot be returned, the Customer shall remain liable for the cost of these materials, along with any associated restocking fees. Cancellations should be communicated by phone and followed by email to sales@dnaservicespa.com, including the Customer’s full name and estimate number in the subject line.

5. Taxes

The Customer acknowledges and agrees to bear sole responsibility for the payment of any and all applicable federal, state, and local taxes that may be levied on the services provided by DNA.

6. Payment Terms

The Customer agrees that payment for all services provided under this Agreement shall be due upon completion of the work, or as otherwise specified on the invoice issued by DNA. A deposit of 30% of the total cost is required for all work not being financed, with the balance due upon completion.

7. Late Charges and Interest

In the event that any invoice remains unpaid beyond the due date specified, interest shall accrue at the rate of 2% per month on the outstanding balance until the invoice is paid in full. Such interest will continue to accrue until the outstanding balance is satisfied, with no interest continuing to accumulate beyond a period of 2 years. Should the invoice remain unpaid for 2 years, DNA reserves the right to initiate legal action to recover the full amount owed, including applicable taxes, and to enforce all available remedies under applicable law.

8. Authorization and Property Access

By accepting the terms of this Agreement, the Customer hereby authorizes DNA to enter their property for the express purpose of performing the services specified in the Estimate. DNA shall make reasonable efforts to adhere to the agreed-upon timeline; however, the Customer acknowledges that additional visits may be required to complete the work. The time specified for appointments is an estimated arrival window, and DNA shall notify the Customer prior to arrival.

The Customer further grants DNA the right to access their property with reasonable notice, including but not limited to, access for assessing service needs prior to commencement and to verify completion of the work upon conclusion.

9. Marketing and Communications

By entering into this Agreement, the Customer grants DNA the right to use photographs, descriptions, reviews, quotes, text messages, or videos of the Customer's property for the purpose of marketing and promotional activities. Furthermore, the Customer consents to receive notifications, promotional offers, and service-related communications via email, text message, or other electronic means.

10. DNA’s Commitment

DNA affirms its commitment to fulfilling all obligations under this Agreement in accordance with the terms and conditions outlined in this document and the Estimate. DNA will provide the services specified with the utmost professionalism and in accordance with industry standards.

11. Entire Agreement

This Agreement, including all terms and conditions herein, represents the entire understanding between the parties and supersedes any prior oral or written agreements, discussions, or representations made by DNA or the Customer. Any amendments or modifications to this Agreement must be made in writing and signed by both parties.

Acknowledgment

By signing below, the Customer acknowledges that they have read, understood, and agree to all of the terms and conditions set forth in this Agreement.